The overwhelming majority of our orders are delivered without any issues. However, due to the complexities of packing and shipping live plants, sometimes things don’t quite go as expected. For these rare instances, we offer this 14 Day Quality Guarantee to all our customers:
Our plants and products are guaranteed to be of excellent quality and disease free. If plants do not arrive in prime condition, customers may choose one of the following options:
- Credit card or PayPal refund
- Replacement plants (if possible)
This guarantee applies to all plants and products for up to 14 days after delivery.
14 Day Quality Guarantee
COVERED BY QUALITY GUARANTEE:
- Root rot( Cuttings and bareroot plants are not included.)
- Numerous broken or missing leaves
- Incorrect plants or products
- Missing plants or products
- Visible damage on pots, trays or other accessories
- Pest infestation
NOT COVERED BY QUALITY GUARANTEE:
- Dry or wilted bottom leaves
- Potting soil on leaves
- Minor color/ shape differences from image in the product listings
- Assorted products that differ from product image
- Extreme neglect and disregard of included care instructions
- Neglect the product description and purchase incorrect products
- Packages must be retrieved and opened within 24 hours of delivery to qualify for returns, refunds, or store credit.
- If the tracking information for your order shows a "delivered" status, but you have not actually received your order, contact us within 48 hours to qualify for replacements or refunds.
- Photos of all damaged plants are required for any replacements or refunds.
Only the replacement plant(s) will be included in a replacement shipment. We will not add any additional plants to a replacement shipment. No substitutions will be sent; any replacements will match the original plant variety. Replacement option cannot be combined with store credit option.
Returns and Refunds
WHAT TO DO IF THERE’S AN ISSUE WITH YOUR ORDER:
If you have any issue covered by our guarantee, please connect with us within 14 days of delivery.
Where to connect with us?
- The support email address is email@example.com
- Our social media( Scan the code and message us)
Note: Your email/ message will be responded within 24 hours.
What you need to offer?
- Your order number
- A description of the issue
- Some photos of the package or products
Full refunds will be issued for any reason if your order is returned undamaged within 14 days of delivery.
Customer is responsible for return shipping fees and any damage that occurs during transit.